Maintenance for Managers

This discussion-driven class includes topics related to dealing with service requests and maintenance emergencies, resident retention, customer service, managing staff, safety, and more.

This popular class has been taught at expos and Conferences on a National, State, and local level for many years. Discussion will include how to go from Good to Great, how to deal with service requests and maintenance emergencies, as well as resident retention. This course is a MUST for your property’s Management team! Training topics include:

• Maintenance Staff
• Team Work
• Guiding Your Staff
• Maintenance Standards
• Customer Service
• Encouraging your Staff
• Handling Service Requests
• Safety and Maintenance
• And much more…

Members earn 3 CECs for this class.