Customer Service

Back to Events
Show Event Info
Thursday, April 18th, 2019
11:00 AM - 1:00 PM EDT
Walton Oaks Community Room
602 Fairhope Street
Augusta, GA 30901
United States
* Registration open until 4/17/19 at 5:00 PM EDT

Event Details

Where does sales stop and service begin? What customer service mistakes are costing your business? Do you know why loyalty programs work?

In a world full of choices, one poor customer service experience could cost you more than you know. Do you know what companies are doing to make sure their customers leave with a positive vibe and tell others?

Discover the answers to these questions and how to create brand ambassadors as Russ Webb shows you the pitfalls of customer service with a smile...and a laugh. 

Members earn 2 CECs for this class. Lunch will be provided. 

Register by Monday, April 15th to get the early bird rates! 

 

Russ Webb headshot

Instructor: Russ Webb, VP of GAA & AAA

Abby Miller
View
Abby Miller ATC Development
Bonnie Sherman
View
Bonnie Sherman Property Manager Aumond Villa Apartments
Brittany Fowler
View
Brittany Fowler Assistant Manager Sanctuary Apartments
Christy Ansley
View
Christy Ansley Regional Manager Marks Church Commons
Courtney Murrah
View
Courtney Murrah Media Marketing Director ATC Development
Dana Ellis
View
Dana Ellis Marketing Specialist Keen Signs & Graphics
Jamie Latiolais
View
Jamie Latiolais Maintenance Director ATC Development
Joy Fiske
View
Joy Fiske Business Development Representative TruGreen
LaJuana Marshall
View
LaJuana Marshall Property Manager Highborne
Latisha Smith
View
Latisha Smith Training Coordinator ATC Development
Lisa McTier
View
Lisa McTier Sales Augusta Carpet Mart
Lynsey Smith
View
Lynsey Smith ATC Development
Megan Drake
View
Megan Drake ATC Development
Melanie Keen Adams
View
Melanie Keen Adams Sales Consultant Keen Signs & Graphics
Nichelle Burrus
View
Nichelle Burrus Property Manager Helena Springs Apartments
Rebecca Cochran
View
Rebecca Cochran ATC Development
Ruschelle Stephenson
View
Ruschelle Stephenson Property Manager ATC Development
Sabrina Buchanan
View
Sabrina Buchanan Legacy at Walton Green
Shaun Kennedy
View
Shaun Kennedy Assistant maintenance manager/Trainer ATC Development
Sherice Croskey
View
Sherice Croskey Property Manager Avalon
Stephanie Stewart
View
Stephanie Stewart Property manager ATC Development
Tiffany Jeter
View
Tiffany Jeter Community Manager Cedar Ridge
Todd Dickson
View
Todd Dickson Three16 Property Management
Whitney Pope
View
Whitney Pope Sales Executive RentPath
8 Other Registered Attendees

For More Information:

Apartment Association of Greater Augusta Logo P.O. Box 211325
Augusta, Georgia 30917
706.814.6537

Class Location: 

Walton Oaks Apartments Community Room (see directions below)
602 Fairhope Street
Augusta, GA 30909
 
The class will take place in the Community Room, which is attached to the 6000 building located at the back of the property.
Go through the main gate, go straight back until you reach a stop sign and cannot go straight any further.  Take a left at the stop sign. Go to the end, turn right to go all the way around the building on your right. You'll see a gazebo - the community room is next to the gazebo. Attached is a map for your reference.    
 
Map/Directions (Adobe PDF)
Latitude/Longitude: 33.461371, -81.930507
 
Lunch: Jason's Deli Catering