Customer Service

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Thursday, April 18th, 2019
11:00 AM - 1:00 PM
Walton Oaks Community Room
602 Fairhope Street
Augusta, GA 30901
United States
* Registration open until 4/17/19 at 5:00 PM
Registration Options Map/Directions 2019-04-18 11:00:00 2019-04-18 13:00:00 America/New_York Customer Service Walton Oaks Community Room 602 Fairhope Street Augusta, GA 30901 United States Apartment Association of Greater Augusta View Map

Event Details

Where does sales stop and service begin? What customer service mistakes are costing your business? Do you know why loyalty programs work?

In a world full of choices, one poor customer service experience could cost you more than you know. Do you know what companies are doing to make sure their customers leave with a positive vibe and tell others?

Discover the answers to these questions and how to create brand ambassadors as Russ Webb shows you the pitfalls of customer service with a smile...and a laugh. 

Members earn 2 CECs for this class. Lunch will be provided. 

Register by Monday, April 15th to get the early bird rates! 


Russ Webb headshot

Instructor: Russ Webb, VP of GAA & AAA

Abby Miller
Abby Miller ATC Development
Bonnie Sherman
Bonnie Sherman Property Manager Aumond Villa Apartments
Brittany Fowler
Brittany Fowler Assistant Manager Sanctuary Apartments
Christy Ansley
Christy Ansley Regional Manager Marks Church Commons
Courtney Murrah
Courtney Murrah Media Marketing Director ATC Development
Dana Ellis
Dana Ellis Marketing Specialist Keen Signs & Graphics
Jamie Latiolais
Jamie Latiolais Maintenance Director ATC Development
LaJuana Marshall
LaJuana Marshall Property Manager Highborne
Lisa McTier
Lisa McTier Sales Augusta Carpet Mart
Lynsey Smith
Lynsey Smith ATC Development
Melanie Keen Adams
Melanie Keen Adams Sales Consultant Keen Signs & Graphics
Nichelle Burrus
Nichelle Burrus Helena Springs Apartments
Ruschelle Stephenson
Ruschelle Stephenson Property Manager ATC Development
Shaun Kennedy
Shaun Kennedy Assistant maintenance manager/Trainer ATC Development
Stephanie Stewart
Stephanie Stewart Property manager ATC Development
Whitney Pope
Whitney Pope Sales Executive RentPath
6 Other Registered Attendees

For More Information:

Apartment Association of Greater Augusta Logo P.O. Box 211325
Augusta, Georgia 30917

Class Location: 

Walton Oaks Apartments Community Room (see directions below)
602 Fairhope Street
Augusta, GA 30909
The class will take place in the Community Room, which is attached to the 6000 building located at the back of the property.
Go through the main gate, go straight back until you reach a stop sign and cannot go straight any further.  Take a left at the stop sign. Go to the end, turn right to go all the way around the building on your right. You'll see a gazebo - the community room is next to the gazebo. Attached is a map for your reference.    
Map/Directions (Adobe PDF)
Latitude/Longitude: 33.461371, -81.930507
Lunch: Jason's Deli Catering